Privacy Policy

 

Our Commitment to Privacy 

Emma Louise Kemp (ABN 92 281 124 071) trading as Emma Luxury Edit (we, us, our, business) operates an online luxury retail boutique for Australian consumers located at www.emmaluxuryedit.com.au (Website). 

We are committed to protecting and respecting your personal privacy. We handle your Personal Information in strict accordance with our legal obligations and pursuant to the terms of this Privacy Policy.

This Privacy Policy explains how we collect, use, store, disclose, and safeguard your Personal Information when you access our Website, purchase our products, create an account, or communicate with us.

What is Personal Information?

Personal Information includes any information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether recorded in a material form or not.

The Information We Collect

In order to provide the services on the Website, we collect various types of Personal Information, including:

(a) Identity and Contact Information: Your first and last name, gender, billing address, shipping/delivery address, email address, telephone numbers, and date of birth.

(b) Account Details: If you register an account with us, we collect your unique account username, password, and communication preferences.

(c) Transaction and Order History: Details regarding the specific pre-loved items you viewed, purchased, returned, or inquired about, along with the date, time, and purchase amounts of transactions.

(d) Customer Support and Feedback: Information provided when you submit an inquiry, report an issue, enter any promotion we run, complete a survey, or correspond with our customer service team by telephone, in writing, or via our Website.

(e) Technical and Device Tracking Information: IP addresses, browser type and version, geographical location, time zone settings, operating system, and data collected via cookies regarding how you navigate our Website.

How We Collect Personal Information

We collect Personal Information directly from you when you:

(a) Access the Website;

(b) create or update a user account;

(c) subscribe to our newsletter, marketing alerts, or promotional materials;

(d) contact us via email, telephone, online forms, or social media channels. We may also collect technical data automatically via cookies and web analytics software as you browse through the Website.

Use of Personal Information

We collect and use your Personal Information for primary business functions, including:

(a) processing, fulfilling, packaging, and shipping the goods;

(b) managing your user account and verifying your identity;

(c) providing customer support, answering inquiries, and validating product condition or authenticity claims;

(d) processing refunds, store credits, and administrative payments;

(e) monitoring, analysing, and improving the operational security and user interface of our Website;

(f) complying with our legal, accounting, tax, and statutory consumer law obligations; and

(g) sending direct marketing communications, style guides, and exclusive product drops (where you have consented to receive such materials).

Disclosing Your Information to Third Parties

We do not sell, rent, or lease your Personal Information to third parties. To successfully run our ecommerce operations, we disclose necessary Personal Information to select third-party service providers, including:

(a) courier networks, postal services (such as Australia Post), and freight companies to physically deliver your items;

(b) web hosting platforms, IT security consultants, and automated marketing tools (such as email newsletter systems);

(c) our lawyers, accountants, auditors, and independent third-party product authenticators;

(d) those who work for us (whether as an employee or a contractor);

(e) any entity with which we merge (or proposed to merge) or by which we are acquired (or proposed to be acquired); and

(f) any entity involved in the transfer or sale of all or part of our business or assets.

Payment Security & Credit Details

All online financial transactions on our Website are processed through secure, industry-standard third-party payment gateways and financial services ecosystems (including but not limited to Shopify Payments, Shop Pay, Afterpay and PayPal).

We do not collect, view, transmit, or store your credit card numbers, bank account numbers, or private financial credentials. All such data is handled directly and securely by the external payment providers. Your interactions with those financial services are governed exclusively by their respective terms and policies.

Changes to This Privacy Policy

From time to time, we may amend our Privacy Policy and will publish the amended policy on the Website.

Direct Marketing & Opting Out

We may use your Personal Information to inform you about new inventory, upcoming luxury sales, promotional offers or brand developments through our direct marketing systems.

You may opt out of receiving promotional and marketing communications from us at any time by clicking the “Unsubscribe” link located at the bottom of our emails, or by contacting us directly at hello@emmaluxuryedit.com. Opting out of marketing does not stop transactional emails related to an active order or delivery update.

Data Security & Storage

We take all reasonable administrative, technical, and physical security steps to safeguard your Personal Information from unauthorised access, misuse, modification, disclosure, or accidental loss.

While we employ modern encryption and secure server protocols, no electronic data transmission over the internet can be guaranteed as 100% secure. You provide your personal data to us at your own risk.

We will take reasonable steps to destroy personal information or ensure it is de-identified if we no longer need the information for any purpose for which it may be used or disclosed.

Accessing and Correcting Information

You may request access to the Personal Information we hold about you, or to request that inaccurate or outdated information can be corrected.

To protect your privacy, you must provide formal verification of your identify before we can release or amend any records. We will respond to your request within a reasonable timeframe.

If you wish to request data correction, complete account deletion, or access to your records, please contact us at hello@emmaluxuryedit.com

How to Contact Us

If you would like any further information or have any comments or complaints about our Privacy Policy or the way we have handled your personal information or any other aspect of our Website or service, please contact us at hello@emmaluxuryedit.com

If, after contacting us, you are dissatisfied with the way we have responded to a complaint or for further information, you may contact the Office of the Australian Information Commissioner via https://www.oaic.gov.au/privacy/privacy-complaints or 1300 363 992.

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Last Updated: 17 June 2026